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All Journal Publisia: Jurnal Ilmu Administrasi Publik Wacana, Jurnal Sosial dan Humaniora Matra Pembaruan: Jurnal Inovasi Kebijakan JOURNAL OF SCIENCE AND APPLIED ENGINEERING Journal of Contemporary Governance and Public Policy
Ainul Hayat
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Aerospace Engineering Humanities Computer Science & IT Economics, Econometrics & Finance Electrical & Electronics Engineering Engineering Environmental Science Law, Crime, Criminology & Criminal Justice Library & Information Science Public Health Social Sciences Other

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Journal : Wacana, Jurnal Sosial dan Humaniora

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Student Satisfaction Index in Midwifery Study Program of Faculty of Medicine Universitas Brawijaya Kanthi Titissari; Bambang Supriyono; Ainul Hayat
Wacana Journal of Social and Humanity Studies Vol. 23 No. 1 (2020)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

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Abstract

Students satisfaction index was the purpose of research and to measure the satisfaction index on the service of Bachelor in Midwifery Study Program, researcher engaged students for respondents. This study was conducted quantitatively employing the survey method. The subjects of this study included 65 active students of the Bachelor in Midwifery Study Program, class of 2016, 2017, 2018. The aspects reviewed to determine student satisfaction on the service of the Bachelor in Midwifery Study Program were based on five satisfaction index dimensions (tangibles, reliability, responsiveness, assurance, empathy). This results indicated, that the student satisfaction index on the service of the department, with regard to the aforementioned 5 dimensions, identified as “quite satisfied”. The service provided to the students was concluded as "good".
Management FISIP Apps For Optimization Of Services In FISIP UB Malang Rahma Puspitasari; Sumartono Sumartono; Ainul Hayat
Wacana Journal of Social and Humanity Studies Vol. 23 No. 4 (2020)
Publisher : Sekolah Pascasarjana Universitas Brawijaya

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Abstract

Higher education management program is required to optimize the services. Implementation of this service requires management that can use programs that are created in accordance with the stated objectives. Management needs in Educational Institutions Therefore, it is necessary to change service programs from conventional to online application-based programs in their application. This study discusses about supporting system for services optimizing in higher education through management programs that utilize online application-based technology. Qualitatively related is applied in this study to obtain data more related to the management program through observation, interviews with key informants and documentation. The results of the study show how to use information technology that is sustainable in implementing programs in the field of education that facilitate information management, supporting business processes and optimizing the services. This needs to be supported by efforts to empower management functions in managing online application-based programs.
Co-Authors Ardian Prabowo Ardian Prabowo Asri Nur Aina Bambang Supriyono Hadi Suyono Kanthi Titissari M. R. Khairul Muluk M. R. Khairul Muluk Moh. Farid Rahman Mujibur Rahman Khairul Muluk Rahma Puspitasari Rini Nur Hasanah Siswidyanto Siswidyanto Sumartono Sumartono ZAINUL ABIDIN